The short answer
Under the Oslo Manual, a business innovation is a new or improved product or business process that differs significantly from what the firm had before and that the firm has introduced on the market or brought into use (§3.9). Three conditions follow: it must be new or improved for the firm, significantly different from its previous products or processes, and implemented. The yardstick is the firm's own past, not the rest of the world (§3.12).
Eight cases
- 1. A new logo
- On its own, no. A purely aesthetic change, such as a new colour or a slightly different shape, is not an innovation (§3.67). A new logo can be part of an innovation only if it comes with a significant change to how the firm markets its products.
- 2. A small shop starts selling online
- It can be a business process innovation for that shop (§3.40), even if thousands of others did it first. Being first in the world is not required; adopting something developed by others also counts (§3.14).
- 3. A shop adds a new phone to its range
- Not for the shop. Adding new items to a retailer's range is not a product innovation unless it requires significant changes to the firm's processes, such as a new supply chain (§3.72). The phone may be a product innovation for its maker (§3.24).
- 4. A prototype funded by crowdfunding
- Not yet. An advertised concept or prototype that is not yet available is in general not a product innovation, even if customers can pre-order it or have funded it (§3.69). It counts once it is available to its users (§3.11).
- 5. A product that flopped
- Yes. A product introduced on the market that sells badly is still an innovation (§3.17). An innovation also need not be good for society or for the firm (§3.18).
- 6. A software update that fixes bugs
- No. Routine changes and updates, such as a patch that only fixes bugs, are not innovations (§3.65). Neither is replacing equipment with identical models (§3.66).
- 7. Many small improvements in a year
- Possibly. A series of minor improvements during the observation period counts if together they make a significant difference (§3.13).
- 8. A takeover of another company
- Not in itself (§3.74). Cutting costs only because inputs got cheaper is unlikely to be an innovation either (§3.76), and a strategy that has not been implemented is not one (§3.77).
What about start-ups?
A new firm has no previous products to compare with. For start-ups the manual therefore compares their products and processes with what is available in their market (§3.73).
Innovation is not the same as R&D
Many innovations involve no R&D at all – adopting an online shop, for example. The other way round, R&D does not always lead to an innovation. Every firm that performs or pays for R&D during the observation period is innovation-active, but innovation often does not require R&D (§1.2). How R&D itself is defined is explained in Is it R&D? A five-question test.
More
The definitions, the two types of innovation and the six business functions, and how Statistics Poland uses them, are on the Oslo Manual page.
Sources
Checked against the sources below on 29 October 2026.
- OECD/Eurostat (2018), Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation, 4th edition. doi.org/10.1787/9789264304604-en